Phishing Remains a Huge Problem in Healthcare

Daily EHR & Health IT Brief

Most Important Today

  • ★ Innovaccer Acquires Story Health to Pioneer AI Agents that Augment Specialty Care Teams (Healthcare IT News, 20 Oct 2025)

    Innovaccer acquired Story Health to extend AI-powered, continuous specialty care models, with a former Verily co-founder joining to advance clinician-augmenting agents across health systems.

    Why It Matters: Signals acceleration of AI copilots in specialty workflows, with potential ROI from reduced readmissions and improved throughput—but success hinges on integrating agent outputs into EHR, care management, and device data streams with strong governance.

  • ★ Phishing Remains a Huge Problem in Healthcare (Guest Author, 20 Oct 2025)

    Fortified Health Security highlights the scale of phishing—over six billion emails daily—and its link to more than half of ransomware incidents, urging layered defenses and workforce readiness.

    Why It Matters: Email remains the front door for breaches; leaders should double down on MFA, advanced email security, phishing simulations, and incident response drills to cut risk and avoid costly downtime and OCR penalties.

EHR Vendor Releases / Sales

  • ★ Inbox Health Closes $20M in New Funding to Accelerate AI for Patient Billing (Healthcare IT News, 20 Oct 2025)

    Inbox Health raised $20 million led by Ten Coves Capital to scale AI-driven patient billing and communications, with continued support from existing investors.

    Why It Matters: AI-enabled patient pay can boost net collections and reduce call center load; ensure tight integration with PM/EHR systems and clear dunning rules to improve recovery without harming patient experience.

Hospital Implementations

  • Clinician Surveys and EHR Workflow Improvements Drive Improved Satisfaction and Efficiency (John Lynn, 20 Oct 2025)

    Wooster Community Hospital reported a 20% lift in nurse satisfaction with its MEDITECH EHR after six months of survey-driven workflow improvements.

    Why It Matters: Continuous measurement plus targeted configuration wins beat big-bang upgrades—expect lower burnout and higher productivity when frontline feedback is systematically actioned.

  • Weill Cornell gets grant to build AI kidney imaging database (Ella Jeffries, 20 Oct 2025)

    Weill Cornell secured a five-year NIDDK grant for TRACE, a deep-learning tool to standardize organ volume measurement and reduce variability in imaging assessments.

    Why It Matters: Building validated imaging AI and curated datasets strengthens radiology decision support; leaders should plan for PACS/RIS integration, model monitoring, and IRB/data governance to translate research into clinical impact.

Other Healthcare Technology

  • ★ Gen X and Millennials interested in health AI amid caregiving squeeze: survey (Emily Olsen, 20 Oct 2025)

    PWC finds Gen X and Millennials want to leverage new health technologies as they juggle costs and dual caregiving for children and aging parents.

    Why It Matters: Consumer pull for AI navigation, RPM, and virtual care is growing—product roadmaps should prioritize trust, transparency, and measurable value to convert interest into engagement and retention.

Why It Matters — A Healthcare Leader’s Perspective

Today’s mix shows AI moving from pilots to operational scale (specialty care agents, billing automation, imaging standardization) while phishing risk remains the persistent Achilles’ heel. Leaders should pair AI investments with rigorous integration and governance, use clinician feedback loops to harvest near-term EHR efficiency gains, and reinforce email security controls to protect ROI and uptime.