Daily EHR & Health IT Brief
Most Important Today
- ★ Hyro Sees Health System Call Centers as Potential Revenue Generators — John Lynn (3 Nov 2025)
Hyro’s Responsible AI Agent platform automates patient workflows across call centers, websites, SMS, and apps for scheduling, appointments, and refills; CEO Israel Krush argues call centers can drive revenue, not just reduce costs.Why It Matters: AI-assisted call routing and self-service can cut wait times and convert inquiries into booked care, improving access and generating measurable ROI while requiring governance for safety, consistency, and PHI protection.
- ★ Assort Health Secures $102 Million to Scale Nation’s First Agentic AI Platform That Solves Longstanding Frustrations Tied to Patient Access and Experience — Healthcare IT News (3 Nov 2025)
Assort Health raised a $102M Series B led by Lightspeed to expand its agentic AI for patient access, aiming to simplify appointments, lab scheduling, refills, referrals, and more—ending the “hold music” experience.Why It Matters: Funding signals rapid maturation of patient-access AI; CIOs should assess integration with EHR scheduling, CRM, and call-center stacks and scrutinize security, uptime SLAs, and auditability before scale-up.
- ★ Sanofi and QuantHealth Team up to Advance AI-Powered Digital Twins and Clinical Trial Simulation — Healthcare IT News (3 Nov 2025)
Sanofi Ventures invested in QuantHealth to accelerate AI-driven patient-level trial simulations and digital twins, aiming to de-risk and speed drug development.Why It Matters: For health systems with research programs, partnerships like this can open new revenue and data-collaboration models—demanding strong data governance, de-identification, and IP frameworks.
EHR Vendor Releases / Sales
- No items today.
Hospital Implementations
- No items today.
Other Healthcare Technology
- Precision, Not Friction: The Mandate for Payment Precision in a Provider-Centric World — Guest Author (3 Nov 2025)
AMPS executive Mark Noel argues that opaque payer policies and retrospective denials drive provider abrasion, calling for precise, transparent payment integrity practices to reduce administrative burden.Why It Matters: Aligning pre-service and pre-payment integrity with clinical documentation can cut denials, shorten A/R days, and reduce cost to collect—requiring tighter payer–provider data exchange and workflow redesign.
- Making RCM Part of the Clinical Interview — John Lynn (3 Nov 2025)
Dr. Mike Gao of Smarter Technologies contends the historical split between clinical care and RCM is outdated, advocating for coding and payer evidence requirements to be embedded into point-of-care workflows.Why It Matters: Embedding RCM cues into clinician workflows can reduce denials and rework, but success hinges on UX, alert discipline, and close collaboration with coding and compliance teams.
Why It Matters — A Healthcare Leader’s Perspective
Today’s updates underscore a push to unify front-door access and revenue capture with AI while tightening payer–provider alignment to reduce friction. Call-center automation and agentic AI can lift capacity and bookings if integrated cleanly with EHR, CRM, and telephony—and governed for safety, equity, and privacy. Concurrently, embedding RCM logic into clinical workflows and advancing simulation tech in research signal where value will be created next: earlier in the journey, with fewer handoffs and less rework. CIOs should prioritize interoperability, auditability, and clear KPIs (conversion, denial rates, cost to serve) to prove ROI and guide scale.
